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Terms/Privacy

The following terms and conditions apply to all private purchases on this website:
COCOCOPENHAGEN.COM                                                                                                     
The Company
COCOCOPENHAGEN
Grønnegade 31,
DK-2970 Hørsholm
Phone: +45 92 44 52 25 
E-mail: ht.cococopenhagen@gmail.com
Company Register, Copenhagen, Denmark VAT no: 33 31 55 97                                          
Communication
Communication with CoCoCopenhagen is primarily by e-mail.                                               
Payment

All prices at CoCoCopenhagen is incl. 25% VAT, and can be payed in Danish kroner (DKK). The final payment will appear and always shown in DKK.

Payment via MobilePay is possible for Danish customers. No. 92 44 52 25 

On CoCoCopenhagen.com you can pay with Visa or Master Card as well as via Paypal.

CoCoCopenhagen shop attaches no fee on debit cards. Stripe charge fees in certain circumstances.

Product Information
The majority of the CoCoCopenhagen Collections are handmade and most of our products are unique.
On the Webshop (and if necessary, on phone/e-mail) we try to describe each product on the webshop as exactly as possible. However, due to the nature of handmade items, there might for some products be smaller differences and some products may have minor variations. Our customers are always welcome to contact us by phone or even better by mail if there might be questions concerning one or more products.                                  Sold out Products                                                                                                                 If you have reserved and/or paid for a product which is out of stock, the order for this product will be cancelled and you payment will be returned to you as quickly as possible

Return & Exchanges
Online return policy:
If you are not entirely satisfied with your online order, we will refund fullpriced products within 14 days of the date it was received. However, all products must be in the very same condition they were bought in.
If you receive an product that is damaged please contact us immediately.
All damages must be reported within 48 hours upon delivery.
Please ship return items to:
CoCoCopenhagen
Grønnegade 31, DK2970 Hørsholm
Denmark
Feel free to contact us if you have any questions or concerns.                                               
Buying our products at retailers
For CoCoCopenhagen products bought at our retailers, we can not guarantee the same terms and services as products bought by us.                                                                         
Jurisdiction & Special rules
Any disputes between buyer and CoCoCopenhagen under the interpretation of CoCo-Copenhagens trade terms will be ruled by the Sø- og Handelsretten in Copenhagen (Denmark) in relation to Danish law with Danish as legal language.                                       
Security
It is important for us that you feel safe when shopping online at CoCoCopenhagen.com via Shopify.

For further info about payment and delivery etc. - Feel free to contact us!